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At Top Lock, we value our customers and are committed to providing the highest level of service. We understand that occasional issues may arise, and we aim to resolve them swiftly and efficiently. If you have any concerns, please follow our complaint procedure to ensure a prompt resolution.
To help us resolve any concerns efficiently, please inspect the completed work as soon as possible to ensure it meets contract terms and our high standards.
If we are unable to resolve your complaint after following our full procedure, we offer an Alternative Dispute Resolution (ADR) service. Should a ‘deadlock’ be reached, meaning both parties agree no further resolution is possible, you may escalate your complaint.
As a Which? Trusted Trader, we have access to ADR services for our domestic installation, service, repair, and maintenance contracts. If required, you may refer your complaint to Which? Trusted Traders’ ADR service.
We are dedicated to addressing complaints fairly, transparently, and promptly. Your feedback helps us improve our services, and we appreciate the opportunity to resolve any concerns you may have.
Thank you for choosing Top Lock.